Rocket88 Memberships → Frequently Asked Questions






Frequently Asked Questions


What is the fee to join the club?

There is no fee to join Rocket88, My Wine Club. Simply choose the experiences that suit your tastes and receive your first shipment the following spring or fall, whichever comes first. Once you join, you may begin utilizing your member benefits immediately.

How much do the shipments cost?

Shipments vary by experience level and tax, insurance and shipping are extra. Please see individual option packages to see the expected costs per shipment.

What are the benefits to joining the 88s?

Each Rocket88 options package has a specific set of benefits. Please see the individual packages for each set of benefits. If a Rocket88 member is a member of multiple packages, he or she will receive the highest level of benefits on all eligible purchases.

I signed up for will call; how does that work?

Will Call orders may be picked up at the K Vintners tasting room. If you would like to pick up your wine at Charles Smith Wines, please contact the winery to make sure that we have the wines on your order in stock. Rocket88 shipments must be picked up no longer than 90 days after your credit card has been charged. Unless prior arrangements have been made, after 90 days, we will donate your wine to charity as detailed in the wine club application terms and conditions.

How long is my commitment once I join Rocket88, My Wine Club?

Once you have committed to becoming part of Rocket88, we require that you receive at least two shipments before terminating your membership.

How do the charges work for the shipments?

We will keep your credit card number in an encrypted file on our server.  We will charge your card the week before we send your shipment. You will be charged your member rate for wine in addition to any tax, insurance and shipping.  

How do I receive my membership discount online?

Once you have become a Rocket88 member, you will automatically receive the discount associated with your option packages. If you select multiple packages, you will receive the highest benefit level on all packages.  

What is the difference between each membership level? 

Please see individual option packages to view benefits, wine types and discounts associated with each package.

How long do I have to pick up my wine?

If you are going to be coming to the tasting room to pick up your shipment, we will hold shipments for 90 days after your credit card is charged unless you have made prior arrangements. After that time we will donate your wine to charity.

I want to purchase a gift membership; how does that work?

We encourage our Rocket88 members to add their friends and family to their club. Gift memberships are subject to the same commitment requirements as our regular memberships. Two shipments must be received before the new Rocket88, My Wine Club member may cancel. 

Why do I have to give my email address?

There are a few reasons that we need your email address. We will use your email address to verify your shipping address prior to shipments in addition to tracking your package once it leaves the winery. We communicate using electronic mail only and without a valid email address, we would not be able to communicate special offers, releases or events with you. 

What happens with returned shipments?

We will contact the Rocket88 member if any of their wine is returned to the winery. If it is undeliverable due to an invalid shipping address or inability to secure an adult signature the shipment will be resent and the Rocket88 member will be responsible for any additional shipping charges that apply. 

Can I order more wine and merchandise between shipments?

We are happy to send you wine whenever you need it! Contact Rocket88@charlessmithwines.com  or call 509.526.5230 and we will arrange additional shipments for you. 

Can I suspend my membership temporarily?

We do not currently allow members to suspend their shipments.

How do I cancel my membership or change my account information?

Please contact Rocket88@charlessmithwines.com to change membership levels, to update account information or to cancel memberships.  

 


35 South Spokane Street, Walla Walla, WA USA | 509.526.5230 | FAX 509.526.5267 | charles@kvintners.com
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